Support for getting the archive into production.

Start with the docs for implementation guidance. Use direct support for purchase, download, or licence questions that block delivery.

Common support paths

Use the docs for MJML editing, compiled HTML handoff, image hosting, and client caveats.

Use the checkout success page first. If the signed link fails, include the purchase email when contacting support.

Ask before buying Team if the archive will be reused across clients, white-label work, or internal deployment.

Do I get MJML and compiled HTML?

Yes. The archive includes editable MJML and compiled HTML for each component and layout included in your tier.

How are layouts different from components?

Components are reusable blocks. Layouts are full emails built by stacking those blocks in sequence.

How do I get updates?

Use the changelog and version metadata in the archive. Download the latest archive after each release covered by your tier.

What if my download link fails after purchase?

Return to the success page with your session_id and try again. If unavailable, contact support.

Email support@templatehedgehog.co.uk with your purchase email, intended use, and the blocker you are trying to resolve.

If you are still judging whether the product is credible enough to buy, read the founder proof before contacting support.